E-Fulfilment Logistics

‘Working with clients to exceed their customers’ expectations’

The ethos for all Weall Management Services activities is to delight clients by exceeding their expectations. This is particularly important in e-fulfilment, where WMS are keen to help clients to meet, and where possible, exceed the delivery promise. The ‘e’ in e-fulfilment relates to the electronic transmission of the order, whether by internet or intranet. In practice, e-fulfilment has little operational effect, as the IT systems will manage the flow of orders, blending the flows from all sources, allocating stock, preparing picking instructions, printing packing notes & invoices etc, in response to pre-set rules.

Effective e-fulfilment is essential to ensure good customer service, ultimately building loyalty and repeat business. Good service comes through the accurate and timely processing of orders, good stock availability, correct invoicing, proper packaging and reliable delivery. WMS have found that e-commerce customers have high customer service expectations and expect rapid turnaround of orders.

WMS will work with you to analyse your operation, then formulate a plan that reflects your business requirements. Experts will work with clients to optimise the electronic order processing system, reviewing the entire work flow process through to fulfilment.

WMS operates with a large network of specialists and can locate and supply the experienced e-fulfilment managers and consultants needed to help clients delight their customers.